The Airbnb Host’s Guide to Building a 5-Star Digital Welcome Book
You just got another question from a guest:
“How do I check in again?”
“Where do I park?”
“Do you have WiFi?”
Answering the same messages over and over eats into your time — and hurts the guest experience if you miss one.
That’s why smart hosts are using digital guidebooks to centralize all the information guests need before and during their stay.
Here’s exactly what your guidebook should include to improve reviews, reduce messages, and impress guests from the moment they book.
✅ What to Include in Your Airbnb Digital Guidebook
🧭 1. Property Address + Directions
Include your exact address with a Google Maps link and brief driving directions.
Pro Tip: Add a screenshot of the property from Google Street View or a visual “arrival photo.”
🔑 2. Check-In Instructions
Step-by-step entry guide:
- Time window
- Lockbox/digital code
- Where to park for easy unloading
Include photos or short video clips (you can link them from YouTube or Google Drive).
🚗 3. Parking Information
Let guests know:
- Where to park
- What NOT to block
- If there's permit or street sweeping
Bonus: Embed a small “walking map” from the parking spot to the front door.
🧑💻 4. Host Info + Emergency Contact
Give your name, contact number, and preferred method of communication.
Add a secondary contact in case of emergency (optional).
📶 5. WiFi Info
Include both network name and password.
Pro Tip: Use a QR code guests can scan to connect automatically (tools like Canva or qifi.org help with this).
🛁 6. Amenity Instructions
Avoid confusion by detailing how to use:
- The shower faucet
- TV + remote + streaming
- Coffee maker
- Thermostat/heater/AC
- Washer/dryer or dishwasher (with what soap to use)
Use simple text + clear images. Guests love this.
🗑️ 7. Trash and Recycling Info
Tell them:
- Where to take trash
- When pickup is
- What goes where (especially if recycling rules apply)
🚪 8. Check-Out Instructions
Keep it simple:
- Check-out time
- What to do with towels, trash, dishes, key/lockbox
- Ask for a quick message when they leave
Pro Tip: Frame your message positively:
“Help us keep the space great for the next guest — thanks for taking out trash and starting the dishwasher!”
🗺️ Bonus: Add Local Recommendations (curated, not crowded)
Guests want to feel local — not just sleep local.
Add a section with links + descriptions of your favorite spots nearby:
☕ 2 Cafés:
- Middle State Coffee – Best pour-over in town
- Steam Espresso Bar – Chill spot with WiFi and outdoor seating
🍽️ 3 Restaurants:
- Snooze A.M. Eatery – Must-try brunch
- Root Down – Upscale with local ingredients
- Blue Pan Pizza – Detroit-style done right
🍸 2 Bars:
- Williams & Graham – Hidden speakeasy with creative cocktails
- The Hornet – Classic vibe, good beer, great people
🛒 2 Grocery Stores:
- Trader Joe’s – Colorado Blvd
- King Soopers – Central Denver
🌳 1 Park:
- Cheesman Park – Jog, chill, or picnic with mountain views
🛍️ 1 Convenience Store:
- 7-Eleven on 17th & Downing – Open 24/7 for essentials
Pro Tip: Use Google Maps to build a custom “Nearby Favorites” map with pins and short notes.
🎯 Make Guests Say “Wow — That Was Easy.”
A good listing gets you booked.
A good system gets you 5 stars — and repeat guests.
With a digital guidebook, you give guests the confidence and clarity they need to feel at home (and leave you a glowing review).
✅ Want help building yours?
We’ve built digital guidebooks that reduce messages by 70% and increase reviews for hosts across Colorado.
👉 Click here to book your free 45-minute audit — and we’ll show you how to build yours in 1 day.